Outage Information

There’s a saying at Pee Dee Electric: “When the lights go out, so do we!” Crews work around the clock to restore power. Please read below to find out how you can help in the process and the order of a power restoration. You'll also find information showing how power is restored after a major outage.

If you have an outage, we are able to identify your location and dispatch crews to the correct area. However, if we don't have your correct phone number(s), the system will not be able to work properly. This could mean delays in restoring your power. Your help is needed to make sure our records remain up to date. Providing estimated restoration times and reduced outage duration averages due to prioritizing greatly improves member satisfaction.

You may add or change phone numbers at any time using our automated system:

Please have your account number ready and call:

phone: 843-665-4070
toll-free: 866-747-0060

When you reach the automated system, please follow these instructions to ensure that Pee Dee Electric knows of your power outage situation.

  • Choose Option 2.
  • Choose Option 2 again.
  • Enter your account number.
  • You may then add/delete/change your home number, your work number, your cell phone number and any other family member's cell phone number(s). Any time you need to add, delete or change a number, repeat the process.

Help Us Restore Power

If your power fails: please turn off all household appliances, computers, televisions, air conditioning and heating units, etc. When power is restored, turn on all items as needed one at a time. If you would like to submit outage information to Pee Dee Electric, please use our Automated Outage System.

Steps to Restoring Power

Click the image above to download a copy of the image in PDF form Adobe Acrobat.

Power Restoration During Major Outages

Pee Dee Electric Cooperative crews will work around the clock until all power is restored. Look at the image to the right to see how the restoring power process works.

During a Major Outage, Power Will Be Restored in the Following Priority:

  • Substations
  • Main Feeder Lines
  • Taps off of the Main Feeder Lines
  • Individual Service Drops

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Pee Dee Electric Cooperative

Outage Information

There’s a saying at Pee Dee Electric: “When the lights go out, so do we!” Crews work around the clock to restore power. Please read below to find out how you can help in the process and the order of a power restoration. You'll also find information showing how power is restored after a major outage.

If you have an outage, we are able to identify your location and dispatch crews to the correct area. However, if we don't have your correct phone number(s), the system will not be able to work properly. This could mean delays in restoring your power. Your help is needed to make sure our records remain up to date. Providing estimated restoration times and reduced outage duration averages due to prioritizing greatly improves member satisfaction.

You may add or change phone numbers at any time using our automated system:

Please have your account number ready and call:

phone: 843-665-4070
toll-free: 866-747-0060

When you reach the automated system, please follow these instructions to ensure that Pee Dee Electric knows of your power outage situation.

  • Choose Option 2.
  • Choose Option 2 again.
  • Enter your account number.
  • You may then add/delete/change your home number, your work number, your cell phone number and any other family member's cell phone number(s). Any time you need to add, delete or change a number, repeat the process.

Help Us Restore Power

If your power fails: please turn off all household appliances, computers, televisions, air conditioning and heating units, etc. When power is restored, turn on all items as needed one at a time. If you would like to submit outage information to Pee Dee Electric, please use our Automated Outage System.

Steps to Restoring Power

Click the image above to download a copy of the image in PDF form Adobe Acrobat.

Power Restoration During Major Outages

Pee Dee Electric Cooperative crews will work around the clock until all power is restored. Look at the image to the right to see how the restoring power process works.

During a Major Outage, Power Will Be Restored in the Following Priority:

  • Substations
  • Main Feeder Lines
  • Taps off of the Main Feeder Lines
  • Individual Service Drops



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PDEC prepares in advance of a hurricane, ice storm or other natural disaster in the Pee Dee Region. We monitor the weather daily and review our emergency plans regularly.
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